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1.800.667.8721 or Live Chat (9AM - 6PM EST)
TERMS, POLICIES and INFORMATION
We are proud to offer more than 50,000 products from over 240 suppliers. Most are listed under their own brand names while some are sold under our names, including: Aurora Collection, Covington, Metal Art, Hillsdale Furniture Collection, SFS, Stainless Craft, Steel Worx, Venia, Wave and others.

Most of our products may be ordered online via our secure shopping cart but there are some that may require technical assistance in product selection.

For all assistance with product selection, information and ordering, please call us at 1.800.667.8721
We usually have the internet’s best pricing. Please call or email if you see a better price – we can usually match or do better.
We accept orders from anywhere in the United States, as well as Eastern Canada. However, any orders to areas outside the contiguous USA may be subject to an additional shipping charge. Sometimes it is possible to ship to a forwarding address within the US.  International orders cannot be accepted. We also cannot accept returns from Canada.
We gladly accept Visa, MasterCard, Discover and American Express Cards, as well as Business or Personal Checks, and Bank Checks. (All checks may be processed electronically). Please note that payment by Personal checks may delay your order by up to two weeks. Customers may also pay via PayPal.  
 
Unless a current Resale Certificate is provided, Connecticut residents and businesses will have 6.35% tax added.
Many of our products/services are unique and are manufactured specially for you and are not returnable. A custom or special order may not be cancelled after three days. After production has begun, changes to custom orders are usually not possible and can only be made at the discretion of the manufacturer/artisan and may incur additional charges. All products with ship times over three weeks are Made-To-Order or Custom.

KitchenSource.com always tries to provide our customers with the best prices possible, but due to the high cost of order processing, there is a minimum order value for low priced items of $40. Orders under this value will incur a $10 fee. To avoid this fee please order multiple quantities of the same item or different items of the same brand to reach this minimum.  Minimum Order items are not returnable.
To save time and unnecessary cost, all orders are shipped directly to you from our manufacturers’ or importers’ warehouses.  We are proud to save you money by offering free shipping on most products (Contiguous USA only). On some items there is a minimum shipping charge if the order value for a brand is under $99.

Ground Service:
Most orders are shipped UPS or Fedex and most will not require a signature upon delivery. If a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition (see Damages below).
If your order ships by truck, a representative from the freight company will contact you by phone to arrange the delivery, usually within a specific four-hour time period. Please be aware that all freight (truck) deliveries are to the curbside only and you will be required to provide assistance to the driver to unload your shipment from the truck. Please keep in mind the weight and size of your delivery as additional helpers may be needed to unload and transport your packages. If you are unable to provide assistance, it may be necessary for the driver to use a tailgate lift at an extra charge. An additional fee will also be charged if you would like the driver to provide inside delivery. As with all deliveries, please thoroughly inspect the contents of all packages for damages before signing for the delivery. When signing for your package, please write "'uninspected', possible damage" near your name when signing for it so that we may help file a claim for you if there is concealed damage. Otherwise, you would be required to file the claim (see Damages below).
Ship time is indicated for each product in the shopping cart area of the product's page and is based on information supplied by the manufacturer / vendor and often represents "typical" turnaround time. For example: a shipping time of "Within One Week" means that your order may leave the factory/warehouse as soon as one day or up to a week after you place your order.  Add shipping time of another few days to a week for arrival depending on the warehouse location.

When you place an order we advise you, in good faith, of expectations and we will let you know if we are subsequently made aware of any unforeseen delay. However, products, if available, may ship immediately or before the "typical time" indicated. Unfortunately, since cost has been incurred, any item that has already shipped cannot be cancelled and, if returned, will be subject to a restock fee and shipping costs.

Ship times for Made-to-Order, Custom, Special Order and White Glove items may vary from our quoted time. Sometimes they will ship sooner and sometimes later than expected.

To check the status of your order, you can do so at https://www.kitchensource.com/secure/account/
Shipping damage is very rare but, unfortunately, it sometimes happens.  However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt of packages because no damage claims will be accepted by shipping companies after 10 days from date of delivery.  If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to support@kitchensource.com or by phone at 1.800.667.8721 and we will be ready to help.

If a product has been damaged in transit, we will provide a replacement subject to our ownership (as described below).

Most orders will not require a signature upon delivery but if a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition. There may be hidden damages to the contents. Be sure to advise your family members or agent who may accept delivery on your behalf to do the same. If you do not have time to inspect your order upon delivery, or if you suspect possible damage, write "Un-inspected, possible damage" above or near your signature.

Also, be aware that, when you sign for a package, you are signing a document transferring ownership to you; that states you have inspected the shipment and that it is in good condition.

Damage claims with Freight Carriers may only be made by the owner. So, if you do sign for a package and later realize it has been damaged in the shipping process, as the owner, you will need to file a claim with the freight company yourself and KitchenSource.com will be unable to help.  However, we can help file a claim if signed with "Un-inspected, possible damage" as described above.

We can always help with such claims from UPS or Fedex Ground as they operate with different rules.
Must be reported within 10 days of delivery. If you intend to store an item for later use you should unpack it and examine for possible defects. Please report any defect by email to support@kitchensource.com or by phone at 1.800.667.8721
Our intention here at KitchenSource.com is that you receive goods exactly as described but, if you do need to make a return; our intention is to make it hassle free. If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms above. For both defective and damaged products, claims must be reported to us within 10 days of delivery. Any claims made after this 10 day period can not be accepted and returns must be complete within 30 days.

Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition. Credits are less the original shipping charges incurred for the original shipments. There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may choose a Store Credit, less any shipping fees for use at any of our online stores; or a refund less a 15% deduction and less the initial shipping charges incurred.

Returns must be sent to the address specified in the RAN. Regrettably, our address in Stratford is offices only so returns cannot be accepted. Any items returned to KitchenSource.com without express approval cannot be accepted and will be refused.

Unfortunately we cannot accept returns from Canada, on Minimum Order items, Custom and most Made-to-Order items.

Items which have been installed or assembled, or that have been modified or altered in any way, are not returnable.

RAN
A Return Authorization Number MUST be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer's or distributor's warehouse. Goods returned to our office address without approval will not be accepted and will be returned to you.
You may cancel any order (except Made-To-Order or custom orders) without charge or penalty as long as the order has not already shipped. Unfortunately, since cost has been incurred, any item that has already been shipped cannot be cancelled and, if returned, will be subject to a restock fee and shipping costs. Because of costs incurred, Custom, Special Order and Made-To-Order goods may not be cancelled after three days.
KitchenSource.com tries to provide the most accurate images available. However, due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world.
While we do our very best to insure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconsistency, but reserve the right not to fulfill orders based on incorrect pricing or information.
KitchenSource.com will never disclose your name or any other private details to anyone else unless directly related to the fulfillment of your order. We will occasionally send you newsletters via email to inform you of new products or special offers. At your request, we will remove you from our mailing list at any time.

An Aoife Company LLC Store
1136-1146 Stratford Avenue, Stratford, CT 06615
Tel: (203) 374-5425 Fax: (203) 373-0810
email: support@kitchensource.com